Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Shri Govind Pharmacy website (www.shrigovindpharmacy.com) and all related services provided by Shri Govind Pharmacy ("we", "us", "our", or "Company").

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use this website.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified Terms.

2. About Our Services

Shri Govind Pharmacy is a registered Ayurvedic pharmacy providing:

• Sale of Ayurvedic medicines and herbal products
• Online doctor consultations
• Health and wellness product recommendations
• Prescription verification and dispensing
• Home delivery of medicines

Business Information:

• Business Name: Shri Govind Pharmacy
• Address: Near Main Bus Stand, Sikar, Rajasthan – 332001
• Contact: +91 98765 43210 | info@shrigovindpharmacy.com
• Business Hours: Mon–Sat: 8 AM – 9 PM, Sunday: 9 AM – 6 PM

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be legally capable of entering into a binding contract
• Not be prohibited from using our services under applicable law
• Provide accurate and complete registration information

If you are purchasing medicines for someone else (including minors), you are responsible for ensuring proper usage and compliance with medical advice.

4. Account Registration

4.1 Account Creation

To place orders, you must create an account by providing accurate information including name, email, phone number, and shipping address.

4.2 Account Security

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Do not share your account with others

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Ordering and Purchases

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. Product images are for reference only; actual products may vary slightly.

5.2 Pricing

• All prices are in Indian Rupees (INR)
• Prices may change without notice
• Prices do not include shipping charges unless specified
• Promotional offers and discounts are subject to terms specified

5.3 Order Acceptance

Receipt of an order does not constitute acceptance. We reserve the right to:

• Accept or reject any order at our discretion
• Cancel orders due to pricing errors or product unavailability
• Limit quantities available for purchase

5.4 Prescription Requirements

6. Payment Terms

6.1 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)

6.2 Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete card details.

6.3 Payment Terms

• Payment must be received in full before order processing
• COD orders may require partial advance payment
• Failed payments will result in order cancellation

7. Shipping and Delivery

7.1 Delivery Areas

We deliver pan-India through trusted courier partners. Some remote areas may have limited availability.

7.2 Delivery Time

• Metro Cities: 2-3 business days
• Other Cities: 3-5 business days
• Remote Areas: 5-7 business days

7.3 Shipping Charges

• Free shipping on orders above ₹499
• ₹50 flat rate for orders below ₹499
• Express delivery charges may apply

7.4 Delivery Issues

If your order is delayed or damaged in transit, contact us within 48 hours of expected delivery. We will arrange replacement or refund as applicable.

8. Returns and Refunds

Our Return and Refund Policy is available at /refund-policy. Key points:

• 7-day return window for unopened products
• Products must be in original condition with seals intact
• Prescription medicines cannot be returned unless defective
• Refunds processed within 3-5 business days
• Return shipping free for defective/wrong items

9. Medical Disclaimer

10. Product Disclaimer

• All products are AYUSH approved and from GMP-certified manufacturers
• Individual results may vary based on body type, lifestyle, and adherence to recommended usage
• Ayurvedic medicines may take time to show results; patience and consistency are important
• Some products may contain natural ingredients that cause slight variations in color, texture, or smell

11. User Conduct

You agree NOT to:

• Use the website for any illegal or unauthorized purpose
• Upload false prescriptions or misuse prescription services
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems to access the website (bots, scrapers)
• Post fake reviews or misleading content
• Harass or abuse our staff or other users

12. User Content

By submitting reviews, feedback, or other content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content. You represent that you own or have rights to submit such content.

We reserve the right to remove any content that violates these Terms or is inappropriate.

13. Website Access

13.1 Availability

We strive to ensure uninterrupted website access but do not guarantee 24/7 availability. The website may be unavailable due to maintenance, technical issues, or circumstances beyond our control.

13.2 Technical Requirements

You are responsible for ensuring your device and internet connection are compatible with our website.

14. Intellectual Property

All content on this website (text, images, logos, software, designs) is the property of Shri Govind Pharmacy and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

15. Third-Party Links

Our website may contain links to third-party websites (manufacturers, health resources, social media). We do not control these websites and are not responsible for their content, privacy policies, or practices. Access them at your own risk.

16. Limitation of Liability

To the maximum extent permitted by law:

• Shri Govind Pharmacy shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid for the product giving rise to the claim
• We are not liable for delays or failures due to circumstances beyond our control (force majeure)
• We are not responsible for misuse of products or failure to follow medical advice

17. Indemnification

You agree to indemnify and hold harmless Shri Govind Pharmacy from any claims, losses, or damages arising from your use of the website, violation of these Terms, or infringement of any rights.

18. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Sikar, Rajasthan.

19. Contact Information

For questions about these Terms & Conditions: