Privacy Policy

1. Introduction

Shri Govind Pharmacy ("we", "our", or "us") operates this website and provides Ayurvedic medicines, health products, and consultation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information You Provide:

• Name and Contact Details: Name, email address, phone number, shipping address
• Account Information: Username, password, account preferences
• Payment Information: Card details, UPI ID, net banking credentials (processed securely through Razorpay payment gateway)
• Health Information: Prescription details, health conditions, symptoms (for consultation and product recommendations)
• Communication: Messages, reviews, feedback you submit

2.2 Information Collected Automatically:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location for delivery and service availability
• Cookies: Small data files stored on your device (see our Cookie Policy below)

3. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders for Ayurvedic medicines and products
• To provide personalized health consultations and product recommendations
• To create and manage your account
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your inquiries and provide customer support
• To send promotional offers, health tips, and newsletters (with your consent)
• To improve our website, products, and services
• To detect and prevent fraud and unauthorized transactions
• To comply with legal obligations and regulatory requirements

4. How We Share Your Information

We do NOT sell or rent your personal information. We may share your information only in the following circumstances:

5. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality (login, cart, checkout)
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can control cookie settings through your browser. However, disabling cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure servers with firewall protection
• PCI-DSS compliant payment processing through Razorpay
• Regular security audits and updates
• Restricted employee access to personal information

While we strive to protect your information, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service
• Grievance Redressal: Contact our grievance officer for concerns

To exercise these rights, contact us at privacy@shrigovindpharmacy.com

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

For Ayurvedic consultations and product purchases for minors, parental consent and supervision are required.

9. Third-Party Links

Our website may contain links to third-party websites (manufacturers, health resources, social media). This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information is primarily processed and stored in India. If we transfer data outside India, we will ensure appropriate safeguards are in place as per applicable laws.

11. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your data based on:

• Performance of contract (processing your orders)
• Legal compliance (regulatory requirements)
• Legitimate interests (improving services, fraud prevention)
• Consent (marketing communications, non-essential cookies)

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email or website notice.

We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices: