Refund & Return Policy
Last Updated: January 1, 2025
Not satisfied with your purchase? We offer a 7-day return window on all unopened products with full refund guarantee. Your satisfaction is our priority.
1. Our Commitment to You
At Shri Govind Pharmacy, we stand behind the quality of our Ayurvedic products. However, we understand that sometimes products may not meet your expectations or you may receive a damaged or incorrect item.
This policy outlines our return and refund process to ensure a smooth and transparent experience.
2. Return Eligibility
✅ Items Eligible for Return:
- Unopened products in original condition with seals intact
- Products received damaged or defective
- Wrong product or variant delivered
- Expired or near-expiry products (less than 3 months shelf life)
- Products with manufacturing defects
- Missing or incomplete items in combo packs
- Opened or used products (unless defective)
- Prescription medicines (unless defective or wrong dispensed)
- Products without original packaging and seals
- Items damaged due to customer misuse
- Free promotional items or gifts
- Products purchased more than 7 days ago (unless defective)
3. Return Timeframe
| Return Type | Time Limit | Condition |
|---|---|---|
| Change of Mind | 7 days from delivery | Unopened, original condition |
| Damaged/Defective | 7 days from delivery | With photos of damage |
| Wrong Product | 7 days from delivery | Unopened |
| Quality Issue | 15 days from delivery | With product batch details |
4. How to Return a Product
Contact Us
Email us at returns@shrigovindpharmacy.com or call +91 98765 43210 within the return window. Include your order number, product details, and reason for return.
Submit Required Information
For damaged/defective items, send clear photos of the product, packaging, and damage. For change of mind, confirm the product is unopened with seals intact.
Return Authorization
Our team will review your request within 24 hours and provide a Return Authorization (RA) number and return shipping instructions.
Pack the Product
Securely pack the product in its original packaging with all accessories, manuals, and tags. Include a copy of the invoice and RA number.
Ship the Product
For defective/wrong items: We'll arrange free pickup. For change of mind: You'll need to ship at your cost. Use a tracked courier service.
Inspection & Processing
Once received, our team will inspect the product (1-2 business days). If approved, refund will be initiated within 3-5 business days.
5. Refund Methods
Refunds are processed to the original payment method:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Reversed to same card | 5-7 business days |
| UPI / Net Banking | Bank transfer to same account | 3-5 business days |
| Digital Wallets | Wallet credit | 2-4 business days |
| Cash on Delivery | Bank transfer / Store credit | 5-7 business days |
6. Return Shipping Costs
| Return Reason | Who Pays? | Details |
|---|---|---|
| Damaged/Defective Product | Shri Govind Pharmacy | Free pickup arranged |
| Wrong Product Sent | Shri Govind Pharmacy | Free pickup arranged |
| Change of Mind | Customer | Customer ships at own cost |
| Quality Issue | Shri Govind Pharmacy | Free pickup after verification |
7. Exchange Policy
We offer exchanges for the following situations:
- Wrong Product: We'll send the correct product and pick up the wrong one at no cost
- Damaged Product: Replacement with same product (subject to availability)
- Different Size/Variant: Exchange available; price difference will be adjusted
Exchanges are subject to product availability. If the desired product is unavailable, we'll process a refund instead.
8. Damaged in Transit
- Take photos of the damaged package before opening
- Note the damage on the courier delivery receipt
- Contact us within 24 hours with photos and order details
- We'll arrange immediate replacement or full refund
9. Partial Returns
If you return only some items from a multi-item order:
- Refund will be calculated based on returned items only
- Shipping charges paid will not be refunded unless all items are returned
- Promotional discounts may be adjusted proportionally
10. Returns on Gift Orders
If you received a product as a gift:
- Returns can be initiated by the gift giver (original purchaser)
- Refund will be credited to the original purchaser's account
- Exchange or store credit can be provided to the gift recipient
11. Late or Missing Refunds
If you haven't received your refund within the specified timeframe:
- Check your bank account or card statement again
- Contact your bank/payment provider (processing delays can occur)
- If still not received, contact us at returns@shrigovindpharmacy.com
12. Contact Us for Returns
Our returns team is available to assist you:
Returns Department
Email: returns@shrigovindpharmacy.com
Phone: +91 98765 43210 (Mon–Sat, 9 AM–7 PM)
WhatsApp: +91 98765 43210
Address: Returns Department, Shri Govind Pharmacy, Near Main Bus Stand, Sikar, Rajasthan – 332001
13. Policy Updates
We may update this Refund & Return Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.